Gumtree Wellness owns and operates the Gumtree Wellness website [www.gumtreewellness.com]. Gumtree Wellness is committed to protecting the privacy of your personal information. Personal information is information that identifies you, or information by which your identity can be ascertained and may include an opinion about you (Personal Information). We collect, use, store, manage and disclose all Personal Information in accordance with this Privacy Policy and otherwise with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act), the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
 

1. About this Privacy Policy

This Privacy Policy explains how we collect, use, manage and disclose Personal Information and how you can contact us if you have queries about our management of your Personal Information. This Privacy Policy applies to all Personal Information submitted to or collected by us through the use of our Website or social media sites, or where you otherwise contact or interact with us through other forms of communication.

By submitting personal information to us (including via our website or social media sites or purchasing and using our goods and services), you accept the terms of this Privacy Policy, and consent to our use, collection, disclosure and retention of Personal Information as described in this Privacy Policy. If you do not agree to any provisions in this Privacy Policy, please do not use this Website or otherwise disclose any Personal Information to us. You are welcome to print this Privacy Policy.
 

This Privacy Policy may be updated or revised from time to time. Changes to this Privacy Policy will be published by posting an updated Privacy Policy on our website. If we make material changes to our Privacy Policy we will notify you by email or by means of a notice on our homepage. You should review our Privacy Policy regularly to ensure you are familiar with any changes. If you do not agree with the changes to our Privacy Policy, please notify us immediately in writing. Unless we hear from you, or if you continue to use our services, website or social media sites, you are taken to have accepted the changes to our Privacy Policy.

This Privacy Policy was last updated on 9th of September, 2024.
 

2. What kind of personal information do we collect and hold?

2.1 General

As part of offering our products and services to you, it is likely that we will collect Personal Information about you. This may include:

• Identity Data which includes your first and last name, username, screen name, marital status, title, date of birth and gender;

• Contact Data which includes your billing address, residential address, delivery address, email address and telephone numbers;

• Financial Data which includes payment, PayPal, AfterPay, credit card or debit card details;

• Transaction Data which includes details about payments to and from you, shopping habits and preferences and products you have purchased from us; and

• Other Data which includes further information, instruction or comments you provide to us directly or indirectly including through our representatives or our website or social media sites, including via transactions, customer surveys or customer feedback.
   

2.2 Sensitive Information

We do not generally collect “sensitive information” as defined by the Privacy Act (such as information about ethnic origin, religious or political views, health information, tax file numbers etc) from you. If you voluntarily submit sensitive information to us, you consent to our collection of such sensitive information and we will only use or disclose such information: for the purpose for which it was provided or another directly related purpose; or as allowed by law.
 

3. How do we collect personal information?

3.1 Personal Information

We may collect Personal Information via a variety of avenues, including when you:

• speak to one of our representatives, either by telephone, email or online communication;

• create a customer account with us as a registered customer on our Website;

• purchase products and/or services from us;

• request a refund, repair or return of our products;

• access or use our website or social media sites;

• participate in surveys;

• enter a promotion with us;

• subscribe to our mailing lists; or

• submit a job application or accept employment with us.

We may also collect your Personal Information from third parties, including (but is not limited to):

• analytics providers such as Google;

• search information providers such as Google and Bing;

• contact, financial and transaction data from providers of technical, payment and delivery services such as Braintree, PayPal and Afterpay;

• Identity and contact data from publicly available sources;

• where you have agreed with them that your information may be disclosed to us, and with whom we have business relationships;

• law enforcement agencies and other government entities;

• from someone duly authorised to act on your behalf;

• your referees and/or previous employers, where you have applied for employment with us.
   

Your personal information will only be collected from third parties if it is unreasonable or impractical to collect that personal information from you directly. If and when we do collect personal information from third parties, we will take reasonable steps in the circumstances to inform you of this collection and obtain your consent.
 

We may also collect certain non-personal information when you visit or use our Website, for example, through the use of cookies (see below), or online analytic tools such as Google Analytics, Facebook or AdRoll Pixels. This information may include the location from which you have come to the site and pages you have visited, technical data, including your IP address, the types of devices you are using to access the website, device attributes, operating system, internet browser and language. This information is collected in aggregate and you cannot be individually identified using this tracking information.
 

3.2 Billing Information

We use a third party payment processor (such as PayPal or AfterPay) to collect payments made by you on the website to us. In these situations, we do not have access to the credit card or billing information provided by customers to our third party payment processor (such as PayPal or AfterPay). If you are directed to our third party payment processor’s site, you may be subject to terms and conditions governing use of that third party’s service and that third party’s collection and disclosure practices in relation to personal information. Please review such terms and conditions and the third party’s privacy policy before using their services.
 

3.3 Choosing not to Disclose Personal Information

You have the option of not disclosing Personal Information to us or to use a pseudonym when dealing with us in relation to a particular matter. If you choose to withhold any Personal Information, we may not be able to provide you with part or all of our products or services or resolve a particular matter raised by you.
 

3.4 When you Browse our Website

When you only browse our website, we do not collect your Personal Information. Our internet service provider makes a record of your visit and records non-personal information such as your server address; your internet protocol address; the pages you accessed and documents downloaded; the previous site you visited; and the type of browser being used. This information assists us to analyse web traffic and improve your site navigation experience.

We do not identify you or your browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant or other such power to inspect the internet service provider's logs.
 

3.5 Cookies

We may also obtain anonymous information from our website or social media sites using a technology called “cookies”. Cookies are small text files which are transferred to the hard drive of your computer to provide additional functionality to our website and to help us analyse usage of our website or social media sites. Cookies can identify your web browser but not you. If you wish, you can disable your web browser from accepting cookies. If you disable cookies, you will still be able to access our website and social media sites but may not be able to access all of our services.
 

Additionally, your visits may be associated with location-based information:

(i) you manually provide;

(ii) derived from the IP address of your computer;

(iii) where you have accessed our website from your mobile device, GPS information where that has been enabled on your device; or

(iv) the proximity of your laptop computer, mobile wireless device, personal digital assistant, personal communication system, or other communications device (your Personal Communication Device) to the nearest radio tower or cell site. This information includes when your Personal Communication Device is activated as well as when and how you are using it. We may collect such data to verify the information you provide to us manually and to provide you with location-based content. We may also associate it with your existing personal information solely for our internal use in order to improve your experience with us.
 

We may also use third-party companies to serve ads and marketing content to you and to measure how relevant this content is to you. These companies may use cookies and other tracking tools on our websites and third-party websites to present personalised advertisements and other messages that may be of interest to you.
 

You can generally opt-out of receiving personalised ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioural Advertising by visiting the opt-out pages on the NAI website and DAA website. Our websites are not currently set up to respond to browser do-not-track signals, but you can configure your browser settings to reject all cookies or prompt you before a cookie is set.

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information